Information Collection and Use
Social Flowers collects information from the sender and recipient during the ordering process on our website.
The sender may provide contact information (like name and billing address) and financial information (like credit card number, expiration date). The recipient may provide a delivery address. This information is used to fill orders. If we have trouble processing an order, this contact information is used to get in touch with the sender or recipient.
The recipient will only be given the name of the sender as provided by the sender, the card message as supplied by the sender, and the message the recipient receives at the same time as their “You‘ve Got Flowers” link from the sender. The sender will only be given the message that accompanies receipt or decline of the flowers.
Social Flowers is the sole owner of the information collected on this site. We will not sell or share this information to others in any way other than to deliver an order or to monitor, maintain, correct, and improve our service.
Sharing
We use outside independent florists to fulfill orders, and a credit card processing company to bill users for goods and services.
We use contractors for technical, marketing, and other services.
These companies and contractors are not permitted to retain, share, store or use personally identifiable information for any secondary purposes.
Cookies
Cookies are used by our website at www.socialflowers.com but not by our mobile applications.
A cookie is a piece of data stored on the user's hard drive containing information about the user.
A cookie is a piece of data stored on the user's hard drive containing information about the user.
Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. A Cookie is used on our site only to keep track of a user's session in order to maintain the shopping cart.
If a user rejects the cookie, they may still browse our site but they will not be able to place an order.
Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information (such as a credit card number) via the website, your information is protected both online and offline. When our order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on your Web Browser becomes locked, as opposed to unlocked, or open, when you are just browsing the internet.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information,not just the sensitive information mentioned above, is restricted in our offices. Only Employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information.
The servers that we store personally identifiable information on are kept securely in Amazon Web Services (AWS),also known as Amazon Cloud Computing Services.