Last Updated: November 27, 2025

This Privacy Policy explains how Social Flowers (“we,” “our,” or “us”) collects, uses, and protects personal information when you use SocialFlowers.com or the Social Flowers ChatGPT experience.

We are committed to making sending and receiving flowers thoughtful and uplifting while respecting your privacy.

Information We Collect

We collect information from both senders and recipients so that we can process and deliver orders.

Information You Provide

Senders

Senders provide:

  • their name
  • a chosen Display Name (what the recipient sees)
  • contact information (such as email and/or phone number)
  • payment details
  • card message and any optional message
  • recipient delivery address, when they choose to provide it

Recipients

Recipients may provide:

  • delivery address when accepting flowers
  • contact details, if they choose to receive updates
  • optional photos, videos, or reviews

We do not store full credit card numbers.

Information Collected Automatically

  • IP address
  • Browser and device information
  • Cookie data
  • Analytics data that helps us understand how our service is used

How We Use Information

We use personal information to:

  • Process and deliver orders

  • Send or facilitate acceptance links (the secure “You’ve Got Flowers” link)

  • Communicate with senders and recipients

  • Provide customer support

  • Improve our website and services

  • Prevent misuse or fraud

  • Offer optional updates or promotions (you may unsubscribe from promotional emails at any time)

Sender and Recipient Privacy

Sender and recipient information is kept private from each other.

What Rrecipients See

Recipients see only:

  • the sender’s chosen Display Name
  • the card message
  • the initial message that accompanies the acceptance link

What Senders See

Senders see only:

  • whether the recipient accepted or declined
  • the recipient’s optional reply, if provided

What Is Not Shared

A recipient’s delivery address and contact details are never shared with the sender.

Photos, Videos & Reviews

Recipients may choose to share photos, videos, or reviews.
They may also choose whether Social Flowers may publish their shared content.
This is entirely optional.

Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to:

  • Maintain your shopping cart
  • Keep your session active
  • Understand site usage
  • Improve our services

You can control cookies through your browser settings.
Disabling essential cookies may prevent orders from being placed.

How Information Is Shared

We share information only when needed to operate the service:

  • Local independent florists (to fulfill and deliver orders)
  • Payment processors (to complete transactions)
  • Technical and support contractors (hosting, analytics, customer support)

These partners may not use your information for their own purposes.

We do not sell or rent personal information.

Communications

Email

We may send:

  • Order confirmations and updates
  • Account or service notices
  • Optional updates or promotions (unsubscribe anytime)

SMS

We may send SMS messages for:

  • Order updates
  • Delivery issues
  • Recipient acceptance links

We may offer optional promotional SMS in the future. Promotional SMS will be sent only if you explicitly opt in.

Data Security

We use modern security measures including:

  • Encrypted connections (HTTPS)
  • Secure infrastructure hosted on Amazon Web Services (AWS)
  • Access controls and monitoring

While no system is 100% secure, we work continuously to protect your information.

Data Retention

We keep personal information only as long as needed to:

  • Process orders
  • Provide customer support
  • Maintain business records
  • Comply with legal requirements

Your Choices

You may:

  • Access or update your information
  • Request deletion where appropriate
  • Unsubscribe from promotional emails

For privacy requests, please contact us.

Children’s Privacy

Social Flowers is designed for adults.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided information, please contact us.

International Data Transfers

Your information may be stored or processed in the United States or Canada through trusted providers such as AWS.

Changes to This Privacy Policy

We may update this policy from time to time.
The revised version will be posted here with the effective date.

Contact Us

Social Flowers
1-888-441-4215
Contact form