Frequently Asked Questions

General:

• What is Social Flowers?

  Social Flowers makes it easy to touch a life with flowers by allowing them to be sent without knowing the delivery address.

  
  

  All that is needed is an email address, mobile number, or social media contact. The recipient provides the delivery address and chooses a date to receive the flowers.

• How and where do you deliver flowers?

  We hand-deliver flowers through our preferred local florists anywhere in the United States and Canada.

  
  

  Our parent company has been online since 1999 and has delivered over 1.5 million flower arrangements. More.

• What makes Social Flowers different?

  For the sender:

  • Send flowers with any type of contact information
  • Let the recipient decide where and when to receive the flowers
  • Only pay for flowers if they are accepted

  For the recipient:

  • Choose where and when to receive your flowers
  • Keep your address private
  • Have the option to decline flowers
  • Request flowers from anyone
• How can Social Flowers be used?
  • To send flowers to a date
  • In the workplace, flowers can sent to celebrate, thank, or attract new business
  • A friend can send flowers to someone getting out of hospital and not worry about what delivery address to use
  • To support a family member or friend that is grieving
  • To show someone you are thinking about them while they travel
  • To send flowers anonymously to brighten someone's day
  • Anyone with an internet presence can receive flowers from contacts, followers, and fans
  • A charity can use it as a gift to thank donors and volunteers
  • A retirement home can make it easier for families to send flowers to their loved ones
• Will my information be shared?

  No, we do not share your information with the other party.

  
  

  The recipient only sees the card message on the flowers and the name the sender provides.

  
  

  The sender receives acknowledgement from Social Flowers that the flowers were accepted. They may also receive a message from the recipient when accepting the flowers.

• What is a "You've Got Flowers" link?

  This is the link that the recipient uses to provide a delivery address and choose a date to receive the flowers.

  
  

  This link can be sent to the recipient by Social Flowers, or by the sender through email, text, or social media.

• Does sending Social Flowers spoil the surprise?

  When the recipient receives the the "You've Got Flowers" link, they are still surprised. With this surprise comes anticipation. After the recipient receives their link and chooses a delivery date, there are at least several hours, and perhaps a few days, before the flowers arrive. During that time, they will wonder and think about what they are getting. When the flowers arrive, they are surprised again when they see their flowers.

• Which social media platforms can flowers be sent through?

  Any social media platform that allows a direct (private) message to be sent.

• Why can't the "You've Got Flowers" link be posted publicly on social media?

  Anyone with a "You'e Got Flowers" link can accept flowers. Posting this link publicly means that someone other than the intended recipient can accept the flowers.

• Your flowers seem expensive, are they?

  Our prices are on par with local florists and other national flower delivery services. We welcome you to compare us to these other options. When doing so, we ask that you avoid a comparison to "boxed" flower delivery which is instead shipped by courier and arrives in a box.

  
  

  The price shown on our website is the total price which includes tax and delivery.

  
  

  A few things should be considered with price in general. Flowers delivered in the United States and Canada are grown and cared for in Central and South America. After they are harvested, they are transported by plane and then stored and shipped in cold rooms until they are selected, arranged, and hand-delivered by a local florist.

• Who operates Social Flowers?

  It was created and is operated by Florist One, a leader of innovation in the florist industry for more than 20 years. More.

Sender:

• Will I be charged if the recipient does not accept the flowers?

  No. Your credit card is authorized when you checkout. Your credit card is only billed when the recipient accepts the flowers.

• Can I see a picture of the flowers that were sent?

  Yes. We provide the recipient with the option to share a picture or a video through Social Flowers. If they choose to do so, we share that media with you and give you credits on a future order.

• How do I send flowers with an email address or mobile phone number?

  See How to Send Flowers by Email or Text

• How do I send flowers through social media?

  See How to Send Flowers Through Social Media

• How do I send flowers anonymously?

  See How to Send Flowers Anonymously

• How often do you contact the recipient and when does the order expire?

  We contact the recipient immediately after the order is placed. If they have not accepted the flowers we contact them again on days three and five. If the recipient has not accepted your flowers after seven days, the order automatically expires and the hold on your credit card is removed.

• Can I send a message in addition to the message Social Flowers sends?

  Yes, you can send a message to the recipient before they accept the flowers. It is sent with our message when we ask for the delivery address.

  
  

  The flowers are delivered with a card with your name as you want it to appear. You can also include a message on the card.

• Can flowers be delivered on a specific date?

  If the sender provides the delivery adddres, they can choose a specific date. Delivery dates can be selected 30 days from when the order is placed.

  
  

  If the recipient provides the delivery address, they choose the date. The sender can suggest a specific delivery date to the recipient in their message to them.

• How do I send flowers to Canada?

  At checkout, select "Canada" when asked what country the recipient is in.

• If I have the recipient's delivery address, can I enter it at checkout and not have you contact the recipient?

  Yes, there is an option at checkout for you to enter the delivery address. When you do this, we do not message the recipient to ask for an address.

Recipient:

• How do I receive flowers that were sent to me?

  See How to Receive Flowers Sent To You

• As a recipient, how is my information kept private?

  Social Flowers will not share any personal information with the sender. This information you enter is used to deliver your flowers.

• Can Social Flowers help me share a picture or video of the flowers with the sender?

  Yes. We give you the option to share a picture or a video and this gives you and the sender credits on a future order.

• I work under an alias. If someone sends flowers using this name can I change it before they are delivered?

  Yes. There is an "Additional Privacy" option on the "You've Got Flowers" page which lets you view and edit the name and message on the card that comes with your flowers.

• Is there a time limit to accepting the flowers?

  Yes, flowers need to be accepted within 7 days from when the order was placed. After that, the order will expire.

• If I decline flowers, will the sender know?

  Yes, the sender will know the flowers were declined.

• How can I request flowers through social media?

  See How to Send Request Flowers Through Social Media