Frequently Asked Questions

GENERAL

What is Social Flowers?

Social Flowers lets you send flowers without knowing the recipient's address. All you need is an email address, mobile number, or social media connection. The recipient receives a link and they choose where and when to receive the flowers.

We make it easy to make a meaningful connection through the gift of flowers.
Will my information be shared?

Your information is kept private, letting you send and receive flowers safely and securely.
Where do you deliver flowers?

We hand-deliver flowers across the United States and Canada through our preferred local florists.

Our parent company has been online since 1999 and has delivered over 1.5 million flower arrangements. More information.
What is a "You've Got Flowers" link?

It's the link the recipient uses to provide a delivery address and choose a date to receive the flowers.

The link is sent to the recipient by Social Flowers, and it can also be sent by the sender through email, text, or social media.

The link is sent to the recipient by Social Flowers, or by the sender through email, text, or social media.
What makes Social Flowers different?

Please see the benefits of the Social Flowers solution.
Does sending Social Flowers spoil the surprise?

Of course not! Wouldn't you be surprised if you received a message saying that someone sent you flowers?

With this surprise comes anticipation. After the recipient chooses a delivery date, there are at least several hours, and perhaps a few days, before the flowers arrive. During that time, they will wonder and think about what they are getting. When the flowers arrive, they are surprised again when they see their flowers.

Additionally, if you have the recipient's delivery address, you can send flowers the traditional way.
Can I send flowers and have my name appear as ‘Anonymous’ or ‘Secret Admirer’?

Yes. When you place your order, there is a field called ‘Your Name on This Order’. You can enter ‘Anonymous’, ‘Secret Admirer’, or something else.

Learn more about sending flowers anonymously.
Do you offer custom bouquets?

Yes. Our custom bouquets let you enter a price and choose flowers, colors, and style of arrangement.

We offer Sender's Choice, which lets the sender choose, and Recipient's Choice, which lets the recipient choose.
How can Social Flowers be used?
- To send flowers to a date or partner
- In the workplace, flowers can sent to celebrate, thank, or attract new business
- To send flowers to someone getting out of the hospital and not worry about what delivery address to use
- To support a family member or friend that is grieving
- To show someone you are thinking about them while they travel
- Anyone with an internet presence can receive flowers from contacts, followers, and fans
How do your prices compare to other florists?

Our prices are on par with local florists and other national flower delivery services. If you compare us to other services, we ask that you avoid a comparison to "boxed" flower delivery which is instead shipped by courier and arrives in a box.

The price shown on our website is the total price which includes tax and delivery.

SENDER

Will I be charged if the recipient does not accept the flowers?

No. Your credit card is authorized when you checkout. Your credit card is only billed when the recipient accepts the flowers.
Do I need to contact Social Flowers to get my refund if the recipient does not accept?

No, you do not need to contact us. You are only charged if and when the recipient accepts.
Will my information be shared?

Your information is kept private, letting you send flowers safely and securely.
How do I send flowers with an email address or mobile phone number?

Please see How to Send Flowers by Email or Text.
How do I send flowers through social media?

Please see How to Send Flowers Through Social Media.
Will I receive a 'You've Got Flowers' link so that I can also send this to the recipient?

Yes, you always receive a 'You've Got Flowers' link which you can also send to the recipient.
Can I include a message to the recipient when they are asked to accept their Social Flowers?

Yes. Your personal message makes it more likely that the recipient will accept your flowers.

Your flowers are also delivered with a card that has another message from you.

You have two messages to the recipient: one to accept, one when the flowers are delivered.
How often do you contact the recipient and when does the order expire?

We contact the recipient immediately after the order is placed. If they have not accepted the flowers we contact them again on days three and five. If the recipient has not accepted your flowers after seven days, the order automatically expires and the hold on your credit card is removed.
Can I change the recipient email address/an or phone number I provided on an order?

No, once an order is placed, we can't change recipient contact information. We are happy to cancel the order and you can place it again.
I have the recipient's delivery address, can I enter it at checkout and not have you contact the recipient?

Yes, there is an option at checkout for you to enter the delivery address. When you do this, we do not message the recipient to ask for an address.
Can flowers be delivered on a specific date?

If the sender provides the delivery adddres, they can choose a specific date. Delivery dates can be selected 30 days from when the order is placed.

If the recipient provides the delivery address, they choose the date.
Can I see a picture of the flowers that were sent?

Yes. We provide the recipient with the option to share a picture or a video at SocialFlowers.com. If they do so, we share that media with you and give you credits on a future order.
Why can't the "You've Got Flowers" link be posted publicly on social media?

Anyone with a "You'e Got Flowers" link can accept flowers. Posting this link publicly means that someone other than the intended recipient can accept the flowers.
How do I send flowers to Canada?

At checkout, select "Canada" when asked what country the recipient is in.

RECIPIENT

Will my information be shared?

Your information is kept private, letting you receive flowers safely and securely.
How do I receive flowers that were sent to me?

Please see How to Receive Flowers Sent To You.
Is there a time limit to accepting the flowers?

Yes, flowers need to be accepted within 7 days from when the order was placed. After that, the order will expire.

When you accept, you can schedule your delivery within 30 days.
What if I'm out of town and can't receive flowers?

You have up to seven days to accept and you can can schedule your delivery within 30 days.

Please also remember that you can receive flowers anywhere in the United States and Canada.
Can Social Flowers help me share a picture or video of the flowers with the sender?

Yes. We give you the option to share a picture or a video and this gives you and the sender credits on a future order.

You can also share online and earn credits.
I work under an alias. If someone sends flowers using this name can I change it before they are delivered?

Yes. There is an "Additional Privacy" option on the "You've Got Flowers" page which lets you view and edit the name and message on the card that comes with your flowers.
If I decline flowers, will the sender know?

Yes, we inform the sender that the flowers were declined.
How can I request flowers through social media?

Please see How to Send Request Flowers Through Social Media.